FAQ

We are located at Unit 511-55 Sage Creek Blvd along Burning Glass Rd.

There is limited street parking at the front of the building on Burning Glass Rd however, behind the building there is an abundance of parking spots available that is shared with other businesses in the area. 

Yes, our office is wheelchair accessible.

Our regular office hours during September to June are as follows:

Monday 8:00AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00AM – 4:00 PM
Thursday 8:00 AM – 8:00 PM
Friday 8:00 AM – 4:00 PM
Saturday 9:00AM – 2:00PM
Sunday CLOSED

Please note that during our summers months, our Friday and Saturday hours will change:

June - August:
Friday 8:00 AM – 1:00 PM
Saturday CLOSED

Currently, our office offers the following treatments/services,

• Cleanings
• Invisalign
• In-office and at-home teeth whitening
• Dental emergencies
• Implants
• Preventative
• Root canal therapy
• TMJ/TMD
• Sedation dentistry
• Kid's dentistry
• Tooth coloured fillings
• Wisdom teeth removal
• Crown & bridges
• Porcelain veneers
• Digital dentistry
• Dentures
• Cosmetic dentistry
• Botox (Botulinum Toxin) injections
• Specialist relationships & referrals

It is generally recommended to visit the dentist every six months for a routine check-up and cleaning. However, your dentist or hygienist may suggest a different schedule based on your specific needs and oral health.

During a routine visit, you can expect a dental exam, a professional cleaning, and sometimes X-rays. The dentist will check for signs of cavities, gum disease, and other oral health issues.

• Update Medical History: Provide any new health information or medications.
• List Concerns: Note any specific issues or symptoms you want to discuss.
• Bring Insurance Information: If applicable, bring your insurance card and information.

We welcome walk-ins however, we recommend scheduling an appointment in advance. This allows us to allocate the appropriate amount of time for each patient’s needs.

In cases where we cannot accommodate a walk-in immediately, it is typically due to availability and the specific nature of the concern. We assess each situation on a case-by-case basis to determine the best course of action.

Yes! We prioritize emergency care and strive to provide prompt attention when urgent dental issues arise. If you are experiencing a dental emergency, please contact us as soon as possible. We make every effort to accommodate urgent cases and provide immediate relief. Depending on the severity of the situation and current availability, we may schedule you for the earliest possible appointment or offer guidance on how to manage the emergency until we can see you.

We accept the following payment methods:

• Credit
• Debit
• Cash
• Personal Cheques

Every dental procedure is unique, so the cost of your visit will vary based on your specific treatment, the affected teeth, and your individual needs.

At Creek Village Dental, we adhere to the Manitoba Dental Association fee guide, which is updated annually. We want you to feel comfortable and informed about your treatment. If you have any questions about the costs associated with your treatment plan, please discuss them with your dentist. Our front desk staff can provide a detailed quote and explain any charges. Our goal is to help you achieve a confident smile while ensuring you fully understand the costs involved.

Coverage varies by provider; some plans cover costs directly, while others require upfront payment with reimbursement later. For new patients, please provide your insurance information when scheduling your appointment to verify coverage and ensure everything is in order before your visit. Patients are responsible for any costs not covered by insurance at the time of treatment.

Creek Village Dental follows the Manitoba Dental Association’s Fee Guide and offers direct billing to most insurance companies for your convenience. If your insurance does not accept electronic submissions, we will prepare and submit claim forms on your behalf after your appointment. Once we receive payment from your insurance, you are responsible for any remaining balance. If you have secondary insurance, please let us know so we can manage that billing for you as well.

Yes, we accept the CDCP coverage, however, patients are ultimately responsible for any balance not covered by the plan. To help determine your coverage, we can submit a predetermination request before treatment begins, which provides a clearer picture of what will be covered and any potential out-of-pocket costs. For precise details about your coverage and billing, please consult with our office. Our team is here to assist with any questions and ensure you understand your benefits.

The Canadian Dental Care Plan (CDCP) provides coverage for a range of dental services, including preventive care like cleanings and exams, as well as basic restorative treatments such as fillings and simple extractions. Coverage for preventive services can vary, and while many cases may be covered at a high percentage, it’s not guaranteed to be 100%. Basic restorative treatments generally receive coverage ranging from 60% to 90%, while major procedures, such as crowns, typically have lower coverage rates, usually between 50% and 70%. The exact percentage of coverage depends on the specific treatment and eligibility criteria.

To ensure we can accommodate all our clients, we require at least two business days' notice for any appointment changes or cancellations. If you cancel with less than two business days' notice or if you do not show up for your appointment, a fee may be added to your next visit. This fee must be settled before scheduling any future appointments.

If your appointment is scheduled on a Monday and our office is closed on Friday and/or Saturday, please leave a voicemail with your cancellation or rescheduling request. We will return your call as soon as possible. Please note that the two business days' notice still applies.